Q: Is Binta Beauty Organics website safe?
A: At Binta Beauty Organics, we understand how important security is to you. When you place an order at www. BintaBeautyOrganics. com, we encode your information using Secure Socket Layer (SSL) encryption technology. This is the most advanced consumer online security technique to date. You can be assured that your order will be placed safely and securely.

Q: How long will it take before I start to see hair growth?

A: If you use the products as directed daily, you will see a difference in two weeks, ( many of our clients report seeing  results much earlier, as early as in just a few days ). You will see a significant difference in a full month. The number one  key component to using our products especially the hair growth serum and vitamins is to be consistent. As long as you are consistent and  follow the directions and tips that will come with your package you will see hair growth, and an overall improvement in fullness, health, and texture. All of our clients that have been consistent have been pleased with how fast their hair has grown.

Q: Is this product safe for color treated hair?

A: Yes, all of our products are safe for color treated hair.

Q: Can I use your line of products if my hair is relaxed/permed?

A: Yes, it is completely safe to use on relaxed/permed hair. We do suggest limiting chemical use to see the quickest results. Heavy chemical use, in most cases weaken the hair strand, and cause breakage to the hair.

Q: Can I use the Hair Growth Serum underneath my wigs, and hair extensions?

A: Yes! You can use the Hair growth serum directly under Wigs/ hair extensions/ box braids, and any other style of our choice. Our Hair Growth Serum only has to make contact with your scalp to be effective, however, you can apply it to the ends and throughout your hair to keep it moisturized ( this part is up for your discretion ) but applying the product to your scalp is mandatory to stimulate your hair follicles for quick hair growth results.

Q: Where can I find some helpful tips to see faster hair growth.

A: If you look directly under the Hair Growth Serum products, you will find a list of helpful tips. We strongly suggest you follow them. The directions are listed there as well.  When ordering, you will also receive a detailed flyer with helpful tips in your package.

Q: Where can I find the ingredients of each product?

A: You can find each product ingredient list directly under the specific products description.

Q: How quick will I see a hair improvement and growth when using the Hair Growth Vitamins?

A: Your body will quickly absorb these vitamins since you will be eating them, the vitamins start to work right away internally. You will start to notice a physical difference in your hair as early as 2 weeks ( most clients report seeing a difference sooner than 2 weeks). Your hair strands will be stronger which helps prevent breakage and hair loss. Your hair follicles will grow hair at a faster rate now that it has the healthy Hair Vitamins. The full description can be found directly  underneath the product listing on the product tab.

Q: How will I be updated about my order ?

  1. You will receive 4 messages from our automatic generated system to the email address we have on file for you at the following times

-As soon as your order is placed.

-As soon as your item is processed for shipment and is assigned a tracking number

-When your item is in Transit on the way to your desired destination

-When your item is confirmed delivered by USPS.

Please note: Check your spam and junk folders, in some cases your email will think it is a “junk or spam” email. If you did not receive an email update more than likely you may have misspelled, you email address during checkout. In this case – email us for an update on your package.

Q: I received an email saying that there were some inconsistencies with my address and to email over my full address .

A: If you received this message it was from our automated generated system. This could mean many things. It could mean you did not mention an apartment/unit number and our system detected it is a building complex that requires an apt/unit number. It could mean you misspelled the street name or did not arrange your address in a deliverable way. This system is set up for our customers  to ensure a smooth delivery and to avoid your item being returned to our facility for an  “insufficient address” which will delay your shipment times. If you receive this email please kindly email us your address in this order  Name, address line, street, city, zip code, apt number ( if any ), state, country. Please send it to info@BintaBeautyOrganucs.com do not reply back to the email where you received the automatic message. That is a “no reply “ system and we will not receive that email. You will also get this information on the same email thread. Again, no need to panic if you receive this message, we will get it adjusted and process your order shortly after it is adjusted. This system is set for you, so that your item is not returned to our facility for “insufficient address” to avoid you paying a small re-shipment fee.

Q: Are your products vegan?

A: Most products are vegan, the ones that are vegan are listed in the description and on the bottle itself. Some of our products are vegetarian based.

Q: Are your products organic?

A: Yes, our products are Organic. We use USDA organic approved ingredients. Quality is important to us.  We provide only top of the line unfiltered raw ingredients that work the best at promoting healthy, long, and full hair.

Q: Are your products FDA certified?

A: Our formula is manufactured under the highest quality of FDA standards,  most of the ingredients used are FDA approved. .

Q: Has the Hair growth serum passed lab testings?

A: Yes, our Hair Growth Serums have all passed scientific inspection (AEMTEK LAB SERVICE ) certified for hair growth.

Q: What is the shelf life for an opened bottle of Binta Beauty Organics hair growth serum?

A: If Stored properly an opened bottle of our products will last a year. Most of our products do have a 1-2-year shelf life.

Q: How can I get in touch with Binta Beauty Organics?

A: You can contact Binta Beauty Organics by email at info@bintabeautyorganics.com. We offer 24/7 support.

Q: Does Binta Beauty Organics ship internationally?

A: Yes. We ship Internationally using the Unite States Postal Office (USPS)

Q: How are your shipping costs determined?

A: Our company is based in the USA. Our shipping costs differ from state to state and internationally. The rate is calculated by your state of residence and the distance it has to travel to get to you. We also use USPS priority mail standard rate.

Q: How does Binta Beauty Organics Differ from other brand names?

A: Binta Beauty Organics main mission is to provide its consumers with an organic alternative to hair care, using only the top sources of unfiltered raw ingredients proven to deliver the desired results of healthy hair and VERY FAST HAIR GROWTH. We hand pick each ingredient and make sure it is Go free, Paraben free, Gluten free, Cruelty free and 100% USDA organic, and satisfy every promise we make. – read more under our “ Why Binta Tab / about us”

Q: Should I apply heat to my hair when using your products.

A: You can, but we suggest limiting heat, or avoiding it completely if your hairs lifestyle permits to avoid any sort of heat damage or breakage. If you must apply heat, make sure you are using a good heat protectant before applying any heat to your hair. We do carry our own organic Argan Oil Infused Heat Protectant.

Q: Does Binta Beauty Organics test on animals?

A: Absolutely not. Our products are 100% Cruelty free.

Q: What if my order is incorrect or is missing an item?
A: While we try our best to process your order as quickly as possible, sometimes human errors can occur in fulfilling an order. Other times, the products may be damaged during the shipping process. In these situations, we want to do everything we can to fix the error. If we made an error in the fulfillment of your order, please email us. You will be asked to provide clear photos of the package the order arrived in and the products received. Once we review the photos, we will review the issue and either authorize the exchange or explain the reason for denial of the exchange. If it is authorized, we will need the incorrect item returned to us in new, sealed and unused condition. Please allow up to 14 business days for us to process the incorrect/missing items once authorized. If the incorrect item has been  used, we will not be able to accept the return/exchange regardless of error on Binta Beauty behalf. Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind. In most cases, we will email a return label to you once your exchange is authorized. We cannot issue return labels to international customers.

All items are thoroughly checked and weighed prior to shipping. If an item is damaged, missing pieces or wrong item sent, please contact us within 24 hours from the date you received the package. Please be sure you checked the entire contents of your package. If you do not contact us within 24 hours, Binta Beauty will not be responsible for the items. Neither a replacement nor refund will be issued.
*We reserve the right not to accept certain damaged items. Additional information regarding orders: 
We reserve the right to refuse to process and order due to suspected fraud or unauthorized or illegal activity. If such is the case, we may reject your order. Our customer service department may email you at the email address you provided to confirm your order. We also reserve the right to cancel any accounts or refuse to ship to certain addresses due to suspected fraud or unauthorized or illegal activity. To avoid delays, please be sure your name, billing and shipping address matches the card you are using. We reserve the right to cancel any order using any promotion or promotional code, at our sole discretion. If any order cancellation occurs, you will be credited in full for the cancelled order(s) and your order will not be shipped. We do not make price adjustments. We take these measures to protect our customers as well as ourselves from fraud or other unauthorized or illegal activity.

Q: Can I leave Binta Beauty Organics hair growth serum in all day?

A: Yes! It should be left on your hair for multiple days at a time. It is NOT meant to washed right after applying.

Q: Once I place an order how long will it take  to get my package?

A: Our Shipping policy within the USA is 1-3 processing days and two(2) day priority mail shipment. Our average turnaround time is 3 business days!
For International orders we have a 10-14 day policy. However, we tend to get customers their packages in fewer business days. Keep in mind we do not ship on non-USPS working days this includes weekends and U.S holidays.

Q: Is there ever a time  where shipments will be Delayed:

  1. Yes, During U.S based holidays shipments are subject to being delayed, especially during Black Friday, Christmas, and New Year’s. The USPS post office can also experience delays due to the overload in shipments within the USA, however, we ensure each client receives their items.

Q: How do you  determine  International shipping prices?

We are based in the USA. At this moment we use the standard USPS priority mail international rate.

Q: Are Binta Beauty Organics Products also for men?

A: Absolutely! Our products are for both women and men.

Q: Are Binta Beauty Organics Products safe to use on children?

A: Yes, our products are safe to use on all ages, however we always suggest that the parents makes the child’s primary care doctor aware of the product in the case of any unknown allergies. It is also completely up to the parent discretion, our products are organic, although it smells amazing,  some of the smells may be a bit strong.

Q: How do I apply Binta Beauty Organics hair growth serum?

A: We have our full directions/ and even helpful tips directly under each hair serum size, please click on our “products tab” to read all about it! We also provide, a very helpful guide in your package when you place an order it will tell you exactly how to use your product and up to 7 different tips on how to get even faster results when using your hair serum.

Q: Is there an allergy list?

A: Everybody’s  allergies can diifer, however,  we have each of our products main ingredients listed directly under each product. When purchasing our products be sure to read the description in its entirety to make sure you are not allergic to any of the ingredients.

Q: What is the shelf life of an unopened bottle.

A: 2 years

Q: Where should I store the bottles from Binta Beauty Organics.

A: Products can be stored in a shelf, at room temperature. If you are using any of our shampooing or conditioning products it must be stored at room temperature or refrigerated because of its organic natural components.

Q: Is Binta Beauty Organics Hair Growth Serum vegan?

A: Yes, our Hair growth serum formula is Gmo free, Paraben free, Gluten free, Cruelty free and 100% vegan. Our products also list if they are vegan or not on its bottle/ description.

Q: How is my order processed?

All orders are processed and shipped on business days only, Monday through Friday, excluding major holidays. Orders placed on Saturday, Sunday, will be processed on the next business day. Most orders are processed with 3 days after receipt. Longer delays may apply depending on volume and time of year. Your confirmation email from Binta Beauty  will indicate an actual processing time frame.

Q: How do I know if I am getting authentic Binta Beauty Organics Products

A: To ensure you are getting 100% authentic, original, quality products, your order must be placed on www.bintabeautyorganics.com. Or where we exclusively state we have a partnership with.

Q: What is your return / exchange policy?

A: ALL SALES ARE FINAL. Due to the intimate nature of these products, we do not give refunds, exchanges or credits for any reason. We do not accept returns. Please read the full descriptions for the product you are interested in purchasing. Any unauthorized returns will be refused. Please read all disclosures and FAQ prior to making a purchase. We do not offer any warranties or repairs.  Once Meal plans are added, they are  emailed only immediately after purchase. Please email info@bintabeautyorganics.com for any other questions or concerns.

Q: Does Binta Beauty Organics offer discounts?

A: Yes, we will have discounts and sales on our items from time to time throughout the fiscal year

Does Binta Beauty Organics ship internationally? How do I know if you deliver to my country?

A: We deliver via USPS (United States Postal Office). We do offer international delivers through this service, however, we only ship internationally to the countries USPS will deliver to. If you’d like to check if USPS delivers to your desired country or city within your country, please visit WWW.USPS.COM . When placing an order on our website, after entering your desired shipping location, in most cases USPS will notify you on our website if it cannot deliver to your desired destination. Note: We are actively working on reaching more countries around the globe very soon. We also suggest checking with your countries customs department to be updated on all regulations.

Q: What happens if my package is being “returned to sender” :

A: Our USPS automatic system will alert you with an email we have on file for you. They will inform you that your package is being “returned to sender” which simply means your package is being returned to  ( our facility). This could be for two reasons. 1. USPS attempted delivery and exceeded the amount of times it will attempt delivery and also no one was available to pick up the package while it was at your local post office . Or you may have entered an error in your address. In this case we will not be able to reship your package until it reaches our facility., Please be aware if you are an international customer, some international countries do not scan the package once it arrives in your country. If more than 20 business days pass, please contact your local post office or customs, provide them with your tracking ID and full name, as the package may be held there. Please email us at info@bintabeautyorganics.com  and we will instruct you on how to proceed. If we receive your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable.

Q: I received my tracking number, but it says It has a shipment inquiry or error with shipment, what do I do?

A: You must contact the courier directly. If you are a U.S customer, in most cases your courier will be USPS ( united states postal service).  If you are an international customer, it may be your local post office. This message could mean many things. It could mean a failed delivery attempt and they are asking you to pick up from the package from your local post office. It could mean you forgot to provide an apt number, or you misspelled a street name. It could mean it is being returned back to our facility. You will have to contact your courier which can easily be found in your email updates about your order. In the case of some international orders you may have to contact Customs for your countries specific customs regulation, and or fees which are all borne by you. If we receive your package in the mail, we will contact you via email to request an updated shipping address so that we can resend it to you. A small return shipping fee will be invoiced to you to cover return shipping costs due to the unclaimed, invalid/undeliverable.

Q: How can I be considered as a Brand Ambassador for Binta Beauty Organics

A: We do look for Brand Ambassadors at certain times throughout the year. The best way to be considered is to Email us directly and express your interest at  info@bintabeautyorganics.com

Q: If I have any additional questions about my order, who can I contact?

A: Contact info@bintabeautyorganics.com We have hired staff ready and happy to assist you with any needs/questions you may have. You will receive a response within 24 hours.

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